Shipping Policy
AD Beverage Group Pty Ltd provides shipping and delivery services across Australia. We aim to ensure all orders are processed efficiently and delivered securely to customers.
Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation. Processing times may vary during public holidays, promotional campaigns, or periods of high order volume.
Orders placed on weekends or public holidays may be processed on the next business day.
Shipping Coverage
We currently provide delivery services within Australia. Delivery availability may vary depending on courier service coverage and regional accessibility.
Certain remote or regional areas may require additional delivery time.
Delivery Timeframes
Estimated delivery times depend on destination, courier availability, weather conditions, and operational circumstances. Delivery estimates provided are indicative only and not guaranteed.
Typical delivery estimates:
- Metro Areas: 2–5 business days
- Regional Areas: 4–10 business days
- Remote Areas: Delivery times may vary
Unexpected delays may occasionally occur due to external factors beyond our control.
Shipping Fees
Shipping charges are calculated based on factors including order size, product weight, packaging requirements, and delivery location. Applicable shipping fees will be displayed during checkout prior to payment confirmation.
Promotional shipping offers or free shipping campaigns may be available from time to time at our discretion.
Delivery Procedures
Customers are responsible for ensuring delivery details provided are accurate and complete. Incorrect or incomplete addresses may result in delayed or failed deliveries.
Couriers may leave parcels in safe locations where authorised or permitted. AD Beverage Group Pty Ltd is not responsible for parcels left according to customer delivery instructions.
Order Tracking
Where available, customers may receive shipment tracking information after order dispatch. Tracking availability depends on courier services used for delivery.
Damaged or Missing Deliveries
Customers should inspect deliveries upon arrival and report damaged, missing, or incorrect items promptly. Claims relating to delivery issues should be submitted within a reasonable timeframe together with supporting evidence where applicable.
Failed Deliveries and Re-Delivery Fees
If delivery attempts fail due to customer unavailability, incorrect addresses, or refusal to accept delivery, additional shipping or re-delivery charges may apply.
Force Majeure
AD Beverage Group Pty Ltd is not responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including natural disasters, transport disruptions, strikes, pandemics, or government restrictions.
Contact Information
For shipping-related enquiries:
AD Beverage Group Pty Ltd
Email: ad.bevgroup@gmail.com
Phone: 0405 008 930